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Quality system

By following the footsteps of modern approach in running business and with strong desire to accommodate all present and future needs and requests of clients for its products and services, The Highway Institute as of 1998 established the quality system according to requirements of Standard ISO 9001:1996.

Quality system established within the framework of business operations of The Highway Institute was certified by domestic and foreign certifying organizations.

Domestic certification was carried out in June 1998 by the firm YUQS - Association for certification and supervision of the quality system from Belgrade. Based upon the positive report, Federal Bureau for Standardization issued the confirmation of acknowledgement for the quality system, Certificate No. QS1-0055, whereby it was confirmed that the quality system implemented in The Highway Institute is fully in compliance with the Standard SRPS ISO 9001 referring to the following products and services: scientific-research work, preparation of designs, studies and other technical documentation, testing and expert-technical supervision in the field of construction of roads, tunnels, road facility supporting structures, bridges and airports.

Foreign certification was carried out in December 1998 by Austrian Certifying Body ÖQS from Vienna in collaboration with the firm EVROCERT from Belgrade. Based upon the positive report, Austrian Certifying Body awarded the Certificate under the number 1432/0 whereby it was confirmed that the quality system implemented in The Highway Institute is fully in compliance with EN ISO 9001:1994.

Based on the Certificate obtained from Austrian Certifying Body, The Highway Institute obtained also the Certificate IQNet (The International Certification Network) No. A-1432/0 whereby it entered into the world-wide network of organizations which have established certified quality system in their respective business operations.

Supervising check-ups of the quality system in the course of 1999 and 2000 and subsequent recertification in 2001 have shown that the quality system established in The Highway Institute is operating, moreover the policy of quality is reconsidered and supplemented, and that the quality system documents are added on, amended and improved. In the course of 2003, The Highway Institute adapted its quality system with the prerequisites of the Standard SRPS ISO 9001:2001 and thereby resulting with the certification at ÖQS (in collaboration with EVROCERT) by the beginning of 2004.

During the year 2001, this establishment obtained the accreditation for its four testing laboratories from Yugoslav Accreditation Body. After the completion of accreditation procedure, Yugoslav Accreditation Body JUAT issued the resolutions pertaining to accreditation of testing laboratories at The Highway Institute:

Laboratory for stones and stone aggregates: Resolution No. 01-11/2001;
Laboratory for soil mechanics: Resolution No. 01-07/2001;
Laboratory for concrete and binders: Resolution 01-12/2001;
Laboratory for asphalt, hydrocarbon binders and water-proofing: Resolution No. 01-13/2001.

The resolutions thereof are valid for 5 years.

The accreditation of laboratories was carried out in accordance with the requirements stipulated in the Standard/Guidance SRPS ISO/IEC Guidance No.25 General requirements for laboratory qualification to perform gauging and for testing laboratories (in other words SRPS EN 45001:1991 General criteria for operation of testing laboratories).

By the beginning of 2003 all four laboratories adapted their documentation and practice as required by the Standard SRPS ISO/IEC 17025:2001, after which JUAT carried out supervising appraisal in May and June. Based upon supervising appraisal and positive finding all four laboratories retained the resolutions which were previously awarded to them.

In the course of 2007 ATS - Accreditation Body of Serbia submitted to appraisal once again all accredited testing laboratories in compliance with the Standard SRPS ISO/IEC 17025:2006; Accreditation Rules JUAT-11-10-00-00, Laboratory Quality Manuals, attachments to manuals and reference standards in conformity with the scope of accreditation. Based on overall positive findings the accreditations were extended for all four testing laboratories, resulting in the issuance of accreditation certificates by ATS - Accreditation Body of Serbia as follows:

Laboratory for soil mechanics
- accreditation number 01-009;
accreditation awarded on October 29, 2007 with validity till October 29, 2011;
Laboratory for stones and stone aggregates
- accreditation number 01-013;
accreditation awarded on October 29, 2007 with validity till October 29, 2011;
Laboratory for concrete and binders
- accreditation number 01-014;
accreditation awarded on October 29, 2007 with validity till October 29, 2011;
Laboratory for asphalt, hydrocarbon binders and water-proofing
- accreditation number 01-015;
accreditation awarded on October 29, 2007 with validity till October 29, 2011.

Declaration on the quality policy of The Highway Institute

According to Art.No.65 of The Highway Institute's Statute, Director General considered as the most responsible for commitment of all available resources and implementation of a series of measures and activities aimed at improving and raising the level of service quality, on March 5, 2008 passed the declaration on the quality policy based upon the adopted mission and vision of The Highway Institute with the content as follows:

MISSION

The Highway Institute is operating on scientific and practical basis to provide solutions within the framework of development, construction and maintenance of roadnetwork and supporting structures.

VISION

Our vision is as follows:

to retain and strengthen the status of regional leader in the field of road engineering,
to improve road traffic safety in compliance with the European Charter on Road Traffic Safety and world experience,
systematic training of human resources in order to meet new demands originating from the market,
to secure permanent growth of The Highway Institute, by improving management systems and striving towards the business excellence.

POLICY OF QUALITY

The Highway Institute, Belgrade as leading Serbian institution in the field of road engineering must fulfil as follows:

to be recognized by high quality of its services in the country and abroad,
to meet constantly the requests of clients along with the expectations and needs of the society on the whole,
to asses permanently the working conditions and their impact onto the health and safety of employees.

Our objectives are:

to select solutions and projects which will contribute to human safety and environmental protection, with minimum consumption of unrestorable natural resources,
to stimulate the development of capacities and motivation of every single employee,
to provide for the value growth of shares and dividends to our shareholders,
to involve all employees to improve continuously the processes, application of advanced technologies and promote the management system.

The Highway Institute management is bound with this policy to improve constantly the management system based on quality and its services.
All employees at The Highway Institute must be acquainted with this policy in appropriate way.
Managerial structure of The Highway Institute is responsible for the implementation of this policy, whereas all employees have to put it into effect.

Quality system characteristics:

Requirements pertaining to a series of standards SRPS ISO 9000:2001 are applied in all organizational entities and refer to all processes and overall operation of The Highway Institute,
Quality management is in the function of fulfilling the request of users and permanent performance improvement,
Our quality system is compatible with the standards ensuing from other management systems,
Satisfaction of our users is attained with the quality of products and services, and by fulfilling the stipulated time frames and costs,
Motivation of employees is provided with good working conditions, living standard, continuing education and career promotion,
Environment protection, rational energy consumption, savings of natural resources, obedience of the law and adherence to the environmental standards are present in all our activities,
Reduction of costs through continuous efficiency improvement of all business processes,
By fostering the relations of partnership we provide for reliable procurement and suppliers.